How fast can you get to a Walnut Creek kitchen from your San Ramon base?

Straight run up 680 through Alamo puts us in Walnut Creek in about 20 minutes on a normal day. If we already have a job going in Lafayette or Orinda that morning working an ice machine off Highway 24, we route back through and land in Walnut Creek without adding much drive time, so a same-day diagnostic slot is usually easy to fit in.

Do you carry parts for the Horizon Elite and Horizon 700 on the truck?

We stock the common wear parts, run capacitors, auger bearings and seals, and drain fittings, since those are what fail most on these models. Some units run R404A and the newer ones run R290 hydrocarbon refrigerant, so we confirm which charge is in your machine before we quote any refrigerant work, since the two require different handling and recovery equipment.

What does the diagnostic and warranty look like on a Follett repair?

The $99 diagnostic is credited toward the repair, and we give you a written quote before any work starts, standard across our jobs whether it's a Locust Street restaurant or a home kitchen in Saranap. Repairs carry a 1 year warranty, and a new unit install comes with at least one year of warranty on equipment and labor.

FOLLETT · WALNUT CREEK

Service · All Follett Models

Follett Commercial Ice Machine Repair · Walnut Creek, CA

Follett Chewblet and Symphony Plus repair for Walnut Creek, from the Locust Street restaurant row to the nutrition services line at John Muir Medical Center.

$99 diagnostic (credited toward the repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in Walnut Creek

Follett refrigeration in Walnut Creek.

We work on Follett Horizon Elite and Horizon 700 self-contained nugget ice machines and Symphony Plus dispensers all over Walnut Creek. Downtown carries a dense strip of restaurant and cafe kitchens along Locust Street, Main Street, and inside Broadway Plaza, and a lot of those back-of-house lines run a Follett unit tucked under the pass or against the wall next to the walk-in. We are not a Follett factory dealer. We are an independent shop that services the brand day in and day out because it shows up on nearly every commercial kitchen call in this part of Contra Costa County.

The other cluster we see regularly is medical and institutional. John Muir Medical Center's Walnut Creek campus and the clinics around it lean on ice-and-water dispensers for patient units and staff break rooms, and those Symphony Plus units get used hard around the clock. Rossmoor, the senior living community on the east side of town, runs several commercial dining kitchens that also depend on steady nugget ice output for dining service and beverage stations, so when one of those machines goes down it is not a minor inconvenience, it is a kitchen that cannot serve a meal on schedule.

We also get pulled into nicer home kitchens in Northgate and Saranap where a remodel added a built-in commercial-style ice machine next to a wine fridge or beverage drawer. Those units see less volume than a restaurant but sit in tight cabinetry with poor airflow, which creates its own version of the same heat problem we see downtown.

Common repairs we do

What we close on the truck.

Condenser coil loaded with grease and dust. Follett condensers pack tight fin spacing, and in a Locust Street or Broadway Plaza kitchen that coil sits close to the cook line and pulls in grease-laden air all day. Once the fins load up, head pressure climbs and the compressor runs on higher amp draw than it should, and I've pulled more than one Horizon 700 apart to find the run capacitor cooked from that sustained strain. In tighter home installs in Northgate the culprit is usually dust and lint from a poorly vented cabinet rather than grease, but the failure looks the same on the gauges.
Auger bearing and seal wear on nugget ice models. The Chewblet auger in the Horizon Elite and Horizon 700 rides on a bearing and seal that wear down over time, and once that seal starts leaking, water bypasses into the ice chute instead of freezing properly. The result is wet, mushy nugget ice or a machine that seems to run fine but underproduces. This is the failure I associate with high-cycle units at Rossmoor's dining kitchens and at medical break rooms near John Muir, where the machine rarely gets a rest.
Drain slurry clogs and Symphony Plus dispenser faults. The drain path on a nugget ice machine is narrow by design, and fine ice slurry backs it up over weeks of steady use, which shows up as water pooling in the bin or backing up into the auger housing. On the Symphony Plus dispensers we service at hospitals and cafes around town, we also see valve and sensor faults that either dribble water constantly or stop dispensing altogether. Both problems get worse the longer a busy kitchen tries to work around them instead of calling it in.

Models we service

Follett product lines.

Horizon Elite Chewblet nugget ice machines
Horizon 700 series ice machines
Symphony Plus ice and water dispensers
Ice and water dispensers (countertop and freestanding)
Air-cooled and water-cooled condenser units

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Credited toward the repair.
Written

1 year parts and labor on the repair, 90 days on consumables. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Nearby cities

Follett service in neighboring cities.

More cities

Follett across our service area.

FAQ

Follett in Walnut Creek questions, answered.

How fast can you get to a Walnut Creek kitchen from your San Ramon base?

Straight run up 680 through Alamo puts us in Walnut Creek in about 20 minutes on a normal day. If we already have a job going in Lafayette or Orinda that morning working an ice machine off Highway 24, we route back through and land in Walnut Creek without adding much drive time, so a same-day diagnostic slot is usually easy to fit in.
Do you carry parts for the Horizon Elite and Horizon 700 on the truck?

We stock the common wear parts, run capacitors, auger bearings and seals, and drain fittings, since those are what fail most on these models. Some units run R404A and the newer ones run R290 hydrocarbon refrigerant, so we confirm which charge is in your machine before we quote any refrigerant work, since the two require different handling and recovery equipment.
What does the diagnostic and warranty look like on a Follett repair?

The $99 diagnostic is credited toward the repair, and we give you a written quote before any work starts, standard across our jobs whether it's a Locust Street restaurant or a home kitchen in Saranap. Repairs carry a 1 year warranty, and a new unit install comes with at least one year of warranty on equipment and labor.

Need Follett service in Walnut Creek?

Tell us what is broken. We will quote it.