Do you cover Redwood Shores office buildings, or just downtown restaurants?

Both. A Symphony Plus dispenser runs the same whether it's feeding an office break room or a restaurant bar, and we treat the diagnosis the same way.

How quickly can you respond to an Emerald Hills home?

Our Peninsula-based technician works out of San Mateo County, so a Redwood City call skips the bridge crossing an East Bay dispatch would need. We don't promise same-day, but we'll give you a real arrival window instead of a vague one. Call (925) 999-4095.

What does the diagnostic cost?

$99, and it's credited toward the repair. You'll have a written quote in hand before we touch anything.

FOLLETT · REDWOOD CITY

Service · All Follett Models

Follett Commercial Ice Machine Repair · Redwood City, CA

Follett ice and dispenser repair for downtown Redwood City's theatre district, the Redwood Shores office parks, and the Emerald Hills estates above town.

$99 diagnostic (credited toward the repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in Redwood City

Follett refrigeration in Redwood City.

Redwood City is the county seat, and the blocks around the courthouse and the old Fox Theatre marquee stay busy through a show night, with restaurant bars running a Follett Horizon Elite for the pre-curtain rush and easing off once the house lights go down. Out at Redwood Shores, the office campuses along the lagoon keep a Symphony Plus going in the break room for a workforce that eats lunch on site, a lighter and steadier load than a theatre-night bar sees. Up in Emerald Hills the units we see are mostly home installs, ice and water for a kitchen or a wine room, sitting quiet for stretches between use.

No dealer relationship backs this work, just an independent crew that knows Follett equipment. Every visit is $99 to diagnose, credited toward the repair, quote in writing before anything gets touched, EPA 608 Universal certification backing the work, CSLB #1136642 on file.

Common repairs we do

What we close on the truck.

Theatre-night bar demand wearing the auger. A downtown bar near the Fox sees its ice demand spike hard in the hour before curtain and again at intermission, and that burst pattern wears the Chewblet auger bearing faster than a steady all-day restaurant load would. We replace the bearing and seal as a pair once the wear shows.
Redwood Shores break room dispenser sensor drift. An office campus dispenser gets touched by dozens of different people a day, a cup here, a bottle there, and that constant light use wears the water level sensor differently than a single bartender pouring the same way every shift. We recalibrate and clean the sensor before assuming the control board is at fault.
Water inlet valve sticking after weeks of no use. A home ice machine or dispenser up in Emerald Hills can sit for weeks between a family gathering or a night at home, and stagnant water sitting in the inlet valve during that stretch is a common reason it won't fill right on the next use. I check the valve and the strainer screen before assuming a bigger fault.

Models we service

Follett product lines.

Horizon Elite Chewblet nugget ice machines
Horizon 700 series ice machines
Symphony Plus ice and water dispensers
Ice and water dispensers (countertop and freestanding)
Air-cooled and water-cooled condenser units

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Credited toward the repair.
Written

1 year parts and labor on the repair, 90 days on consumables. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Nearby cities

Follett service in neighboring cities.

More cities

Follett across our service area.

FAQ

Follett in Redwood City questions, answered.

Do you cover Redwood Shores office buildings, or just downtown restaurants?

Both. A Symphony Plus dispenser runs the same whether it's feeding an office break room or a restaurant bar, and we treat the diagnosis the same way.
How quickly can you respond to an Emerald Hills home?

Our Peninsula-based technician works out of San Mateo County, so a Redwood City call skips the bridge crossing an East Bay dispatch would need. We don't promise same-day, but we'll give you a real arrival window instead of a vague one. Call (925) 999-4095.
What does the diagnostic cost?

$99, and it's credited toward the repair. You'll have a written quote in hand before we touch anything.

Need Follett service in Redwood City?

Tell us what is broken. We will quote it.