How long does it take you to reach a Berkeley cafe from San Ramon?

Plan on thirty five to forty minutes via 24 and 580, longer during commute hours. We run techs through Oakland and Orinda regularly on the way in, so if your kitchen is near that path we can sometimes fold you into an existing run.

Can you work around our lunch rush?

Yes, tell us your slow window when you book and we schedule around it. Most Berkeley kitchens we work with prefer late morning before the lunch rush or mid afternoon between meal periods.

Do you carry Follett parts on the truck or do you need to order them?

Common wear parts like run capacitors, auger seals, and dispenser valves we usually carry. Board level parts for a Symphony Plus sometimes need to be ordered, and we tell you that up front in the written quote rather than after the diagnostic.

FOLLETT · BERKELEY

Service · All Follett Models

Follett Commercial Ice Machine Repair · Berkeley, CA

Follett ice machine and dispenser repair for Berkeley's cafe and restaurant density.

$99 diagnostic (credited toward the repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in Berkeley

Follett refrigeration in Berkeley.

Berkeley packs more independent cafes and restaurants per block than almost anywhere else in the East Bay, from Shattuck Avenue down through the Elmwood district, and a lot of those kitchens run a Follett Horizon 700 for cold brew and bar service or a Symphony Plus at a juice counter. The buildings are old, the mechanical closets are small, and airflow around the condenser is usually worse than the equipment spec sheet assumes.

We service Follett as an independent shop, no factory authorization claimed, which means we are working for you and not upselling a service plan tied to the manufacturer. Every call is a $99 diagnostic, credited toward the repair, and you get a written quote before we touch a panel.

Near the university, kitchens also run longer hours during the school year and go quiet over breaks, so we see both grease-loaded condensers from steady volume and auger seals that dried out over a slow August.

Common repairs we do

What we close on the truck.

Condenser coil coked with kitchen grease. A Berkeley cafe running espresso and food service six days a week loads a Follett condenser with grease and dust fast, especially in a tight closet without much makeup air. Head pressure climbs, the compressor draws more amps than it should, and the run capacitor eventually gives out. We clean the coil and verify amp draw against factory spec.
Auger seal letting water into the ice chute. When a Chewblet auger bearing wears or the seal dries out, water bypasses into the chute instead of freezing into nugget ice, and you end up with slush or a wet dispenser tray. We replace the bearing and seal together and check the drain path while we are in there.
Symphony Plus sensor faults from mineral buildup. Berkeley's water isn't the hardest in the Bay Area but it still leaves scale on Symphony Plus sensors over time, throwing false faults on the dispenser board. We clean the sensor contacts and descale the water path rather than just swapping the board, which is what usually gets skipped.

Models we service

Follett product lines.

Horizon Elite Chewblet nugget ice machines
Horizon 700 series ice machines
Symphony Plus ice and water dispensers
Ice and water dispensers (countertop and freestanding)
Air-cooled and water-cooled condenser units

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Credited toward the repair.
Written

1 year parts and labor on the repair, 90 days on consumables. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Nearby cities

Follett service in neighboring cities.

More cities

Follett across our service area.

FAQ

Follett in Berkeley questions, answered.

How long does it take you to reach a Berkeley cafe from San Ramon?

Plan on thirty five to forty minutes via 24 and 580, longer during commute hours. We run techs through Oakland and Orinda regularly on the way in, so if your kitchen is near that path we can sometimes fold you into an existing run.
Can you work around our lunch rush?

Yes, tell us your slow window when you book and we schedule around it. Most Berkeley kitchens we work with prefer late morning before the lunch rush or mid afternoon between meal periods.
Do you carry Follett parts on the truck or do you need to order them?

Common wear parts like run capacitors, auger seals, and dispenser valves we usually carry. Board level parts for a Symphony Plus sometimes need to be ordered, and we tell you that up front in the written quote rather than after the diagnostic.

Need Follett service in Berkeley?

Tell us what is broken. We will quote it.