How fast can you get out to Alamo from your San Ramon shop?

Alamo runs about fifteen minutes from San Ramon most of the day, faster off peak. We already run techs through Danville and Walnut Creek regularly, so if your machine is near that corridor we can often work you into the same route rather than schedule a separate trip.

Do you work on Follett units in private homes, or only commercial kitchens?

Both. Alamo has more residential wet bar and estate kitchen calls than most cities on our list, and a Horizon Elite or Symphony Plus in a home is serviced the same way as one in a restaurant, same parts, same diagnostic process.

What refrigerant does my Follett machine use, and does it matter for repair cost?

Older Horizon units run R404A and newer ones are shifting to R290 hydrocarbon refrigerant. We confirm which one your unit uses before quoting, since recovery and handling procedures differ and that affects labor time, not just parts.

FOLLETT · ALAMO

Service · All Follett Models

Follett Commercial Ice Machine Repair · Alamo, CA

Follett nugget ice and dispenser repair for Alamo's estate kitchens and wine country entertaining.

$99 diagnostic (credited toward the repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in Alamo

Follett refrigeration in Alamo.

Alamo does not have a restaurant row the way Danville or Walnut Creek do, but the Follett units we get called out for here are almost always built into a home bar, a pool house, or a wine cave off Stone Valley Road. A Horizon Elite feeding a wet bar, or a Symphony Plus dispenser set up for a weekend of pouring, gets worked hard for a few days and then sits idle for weeks. That start-stop pattern is its own kind of wear on a compressor and an auger seal, different from a restaurant running one nonstop.

We work Follett as an independent shop, not a factory dealer, and we are not trying to sell you a maintenance contract with the badge on it. Every visit starts with the same $99 diagnostic, credited toward the repair, EPA 608 Universal certified, CSLB #1136642, and a written quote before we open anything up.

Common repairs we do

What we close on the truck.

Condenser coil loaded with dust and pool house lint. Follett condensers use tight fin spacing, and in a pool house or wine cave closet that spacing catches dust, lint, and sometimes cork debris fast. Head pressure climbs, amp draw runs high, and the run capacitor takes the strain until it fails. We pull the coil, clean it properly, and check amp draw against spec before we call it done.
Auger bearing and seal wear from long idle stretches. A Follett Chewblet auger that sits idle between weekend events can develop a stiff bearing or a dried out seal, and the first heavy use after a quiet stretch is when water starts bypassing into the ice chute instead of freezing clean. We replace the bearing and seal as a set rather than patching one and leaving the other to fail next month.
Symphony Plus dispenser valve sticking after weeks unused. A Symphony Plus valve that sits unused for two or three weeks between gatherings can gum up and either drip constantly or refuse to dispense on the first few tries. We clean and test the valve and sensor together since a lazy valve often throws a false sensor fault on the board.

Models we service

Follett product lines.

Horizon Elite Chewblet nugget ice machines
Horizon 700 series ice machines
Symphony Plus ice and water dispensers
Ice and water dispensers (countertop and freestanding)
Air-cooled and water-cooled condenser units

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Credited toward the repair.
Written

1 year parts and labor on the repair, 90 days on consumables. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Nearby cities

Follett service in neighboring cities.

More cities

Follett across our service area.

FAQ

Follett in Alamo questions, answered.

How fast can you get out to Alamo from your San Ramon shop?

Alamo runs about fifteen minutes from San Ramon most of the day, faster off peak. We already run techs through Danville and Walnut Creek regularly, so if your machine is near that corridor we can often work you into the same route rather than schedule a separate trip.
Do you work on Follett units in private homes, or only commercial kitchens?

Both. Alamo has more residential wet bar and estate kitchen calls than most cities on our list, and a Horizon Elite or Symphony Plus in a home is serviced the same way as one in a restaurant, same parts, same diagnostic process.
What refrigerant does my Follett machine use, and does it matter for repair cost?

Older Horizon units run R404A and newer ones are shifting to R290 hydrocarbon refrigerant. We confirm which one your unit uses before quoting, since recovery and handling procedures differ and that affects labor time, not just parts.

Need Follett service in Alamo?

Tell us what is broken. We will quote it.