How long does it take you to get from San Ramon to Oakland?

Thirty to thirty five minutes via 580 outside of commute hours, longer during rush. We regularly work Berkeley and Piedmont, both border Oakland, so we can often route an Oakland call alongside a nearby stop.

Oakland is a big city, do you cover downtown, Uptown, and the outer neighborhoods equally?

Yes, we cover all of Oakland the same. Response time shifts a few minutes depending on exactly where you are and traffic that day, but pricing and service are consistent across the city.

Can you handle a hospital or medical facility with strict vendor access requirements?

Yes, tell us the facility's vendor credentialing process when you book. We carry our EPA 608 certification and CSLB license documentation and can complete whatever paperwork the facility requires ahead of the visit.

FOLLETT · OAKLAND

Service · All Follett Models

Follett Commercial Ice Machine Repair · Oakland, CA

Follett ice machine and dispenser repair across Oakland's restaurant, hospital, and hotel scene.

$99 diagnostic (credited toward the repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in Oakland

Follett refrigeration in Oakland.

Oakland has the densest restaurant and hospital concentration of any city on this list, Uptown and Grand Avenue restaurants, Chinatown kitchens, Jack London Square hotel bars, and hospital cafeterias running near continuous ice production. A Follett Horizon Elite behind a busy Uptown bar sees a completely different duty cycle than a Symphony Plus in a hospital break room, and we service both regularly.

We are an independent Follett repair shop, no factory dealer status claimed, EPA 608 Universal certified, CSLB #1136642. Every call gets the same $99 diagnostic, credited toward the repair, and a written quote before work starts, regardless of what part of Oakland you're in.

Oakland's older buildings, especially downtown and in Chinatown, also mean tighter mechanical closets and less makeup air around the condenser than newer construction, which is a factor we account for on nearly every service call here.

Common repairs we do

What we close on the truck.

Condenser coil coked fast in dense downtown kitchens. A downtown or Chinatown kitchen running heavy volume in a tight, older building loads the Follett condenser with grease and dust faster than a suburban restaurant with better airflow. Head pressure and amp draw climb until the run capacitor fails. We clean the coil and check clearance around the unit given the space constraints.
Auger bearing failure under near-continuous hospital cafeteria demand. Hospital cafeteria units in Oakland run closer to continuous production than any restaurant bar unit, and that wears the Chewblet auger bearing faster, letting water bypass into the chute once it fails. We replace the bearing and seal together and check whether the duty cycle warrants a shorter service interval.
Symphony Plus dispenser faults in high-traffic hotel lobbies. Jack London Square and downtown hotel lobbies see heavy guest traffic on their Symphony Plus dispensers, and worn valve seats plus loosened sensor connections from constant handling are the most common faults we find. We test valve and sensor together rather than replace the board on a guess.

Models we service

Follett product lines.

Horizon Elite Chewblet nugget ice machines
Horizon 700 series ice machines
Symphony Plus ice and water dispensers
Ice and water dispensers (countertop and freestanding)
Air-cooled and water-cooled condenser units

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Credited toward the repair.
Written

1 year parts and labor on the repair, 90 days on consumables. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Nearby cities

Follett service in neighboring cities.

More cities

Follett across our service area.

FAQ

Follett in Oakland questions, answered.

How long does it take you to get from San Ramon to Oakland?

Thirty to thirty five minutes via 580 outside of commute hours, longer during rush. We regularly work Berkeley and Piedmont, both border Oakland, so we can often route an Oakland call alongside a nearby stop.
Oakland is a big city, do you cover downtown, Uptown, and the outer neighborhoods equally?

Yes, we cover all of Oakland the same. Response time shifts a few minutes depending on exactly where you are and traffic that day, but pricing and service are consistent across the city.
Can you handle a hospital or medical facility with strict vendor access requirements?

Yes, tell us the facility's vendor credentialing process when you book. We carry our EPA 608 certification and CSLB license documentation and can complete whatever paperwork the facility requires ahead of the visit.

Need Follett service in Oakland?

Tell us what is broken. We will quote it.