How far is Orinda from your San Ramon shop?

About twenty five minutes via 24. We regularly work Lafayette, Berkeley, and Piedmont, all near Orinda, so we can often combine a visit here with a nearby stop.

Can you service a country club kitchen around event scheduling?

Yes, tell us your event calendar when booking and we'll aim for a quiet weekday rather than pulling a machine apart before a big weekend.

Is the $99 on-site diagnosis credited toward the repair?

The $99 diagnostic fee is credited toward the repair. If you decide not to move forward, the diagnostic fee still applies since that covers our time and the written assessment.

FOLLETT · ORINDA

Service · All Follett Models

Follett Commercial Ice Machine Repair · Orinda, CA

Follett repair for Orinda's Theatre Square cafes and country club kitchens.

$99 diagnostic (credited toward the repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in Orinda

Follett refrigeration in Orinda.

Orinda is a small, upscale town built around Theatre Square, cafes and restaurants on a compact commercial strip, plus a country club nearby, and the Follett units we service here are mostly Horizon 700 machines behind small bars and Symphony Plus dispensers in club settings. Small footprint kitchens in Orinda often place the ice machine close to other heat-generating equipment, which adds to what the condenser has to overcome.

We work on Follett as an independent shop, not a factory dealer, EPA 608 Universal certified. Every visit follows the same process, $99 diagnostic credited toward the repair, written quote before work begins.

Common repairs we do

What we close on the truck.

Condenser coil overworked in compact Theatre Square kitchens. A Follett unit squeezed into a small Orinda cafe or restaurant kitchen deals with less airflow and more ambient heat from nearby equipment than a unit in a bigger space, and that pushes head pressure and amp draw higher over time. The run capacitor usually fails first. We clean the coil and evaluate clearance while we're there.
Auger seal wear from club-schedule cycling. Country club Follett units run hard around events and lighter the rest of the week, and that uneven cycle wears the Chewblet auger seal unevenly, letting water bypass into the chute once it fails. We replace the bearing and seal as a set.
Symphony Plus valve faults in club and cafe settings. A Symphony Plus in a club setting sees the same busy-then-quiet pattern as the ice machine itself, and that's a common cause of a sticky valve on first use after a slow stretch. We test valve and sensor together before replacing parts.

Models we service

Follett product lines.

Horizon Elite Chewblet nugget ice machines
Horizon 700 series ice machines
Symphony Plus ice and water dispensers
Ice and water dispensers (countertop and freestanding)
Air-cooled and water-cooled condenser units

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Credited toward the repair.
Written

1 year parts and labor on the repair, 90 days on consumables. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Nearby cities

Follett service in neighboring cities.

More cities

Follett across our service area.

FAQ

Follett in Orinda questions, answered.

How far is Orinda from your San Ramon shop?

About twenty five minutes via 24. We regularly work Lafayette, Berkeley, and Piedmont, all near Orinda, so we can often combine a visit here with a nearby stop.
Can you service a country club kitchen around event scheduling?

Yes, tell us your event calendar when booking and we'll aim for a quiet weekday rather than pulling a machine apart before a big weekend.
Is the $99 on-site diagnosis credited toward the repair?

The $99 diagnostic fee is credited toward the repair. If you decide not to move forward, the diagnostic fee still applies since that covers our time and the written assessment.

Need Follett service in Orinda?

Tell us what is broken. We will quote it.