How long does it take to drive from San Ramon to Martinez?

About thirty minutes via 680 and Highway 4. We regularly work Pleasant Hill and Concord, both border Martinez, so we can usually fold a Martinez stop into a nearby trip.

My machine is older, is it even worth repairing versus replacing?

Depends on what's failed and the unit's overall condition. We'll tell you honestly in the diagnostic if a repair makes sense or if you're better off putting the money toward a replacement, and we won't sell you a repair on a machine that's not worth fixing.

Do you handle both R404A and newer refrigerant units?

Yes. Martinez has more older R404A Follett units than most cities we cover, alongside newer R290 hydrocarbon machines. We confirm which one your unit runs before quoting since handling and labor time differ.

FOLLETT · MARTINEZ

Service · All Follett Models

Follett Commercial Ice Machine Repair · Martinez, CA

Follett ice machine repair for Martinez's historic Main Street and county office district.

$99 diagnostic (credited toward the repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in Martinez

Follett refrigeration in Martinez.

Martinez's historic Main Street runs a smaller, older commercial strip than Concord next door, restaurants near the marina and county government buildings nearby with break room dispensers. The Follett units we service here tend to be older installations, some still running R404A refrigerant, in buildings that were not built with modern mechanical clearance in mind.

We work on Follett as an independent shop, not a factory dealer, EPA 608 Universal certified, CSLB #1136642, and every visit is a $99 diagnostic credited toward the repair plus a written quote before we start.

Common repairs we do

What we close on the truck.

Condenser coil fouled in older, tight mechanical spaces. Older Main Street buildings in Martinez often have less clearance around kitchen equipment than newer construction, and that cramped airflow lets grease and dust build up on the Follett condenser faster. Head pressure climbs and the run capacitor eventually fails under the strain. We clean the coil and check what clearance improvements are realistic given the space.
Auger seal wear on older Horizon units. A number of the Follett machines we service in Martinez are older installations, and the Chewblet auger bearing and seal on these units are due for replacement even without a specific complaint, since the wear happens gradually. Once the seal goes, water bypasses into the chute. We replace the bearing and seal together and check overall auger play.
Symphony Plus valve faults in county office break rooms. Break room dispensers near the county government buildings see steady light use through the workday, and worn valve seats on older units are the most common cause of a slow drip or hesitant dispensing. We test valve and sensor together before replacing anything.

Models we service

Follett product lines.

Horizon Elite Chewblet nugget ice machines
Horizon 700 series ice machines
Symphony Plus ice and water dispensers
Ice and water dispensers (countertop and freestanding)
Air-cooled and water-cooled condenser units

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Credited toward the repair.
Written

1 year parts and labor on the repair, 90 days on consumables. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Nearby cities

Follett service in neighboring cities.

More cities

Follett across our service area.

FAQ

Follett in Martinez questions, answered.

How long does it take to drive from San Ramon to Martinez?

About thirty minutes via 680 and Highway 4. We regularly work Pleasant Hill and Concord, both border Martinez, so we can usually fold a Martinez stop into a nearby trip.
My machine is older, is it even worth repairing versus replacing?

Depends on what's failed and the unit's overall condition. We'll tell you honestly in the diagnostic if a repair makes sense or if you're better off putting the money toward a replacement, and we won't sell you a repair on a machine that's not worth fixing.
Do you handle both R404A and newer refrigerant units?

Yes. Martinez has more older R404A Follett units than most cities we cover, alongside newer R290 hydrocarbon machines. We confirm which one your unit runs before quoting since handling and labor time differ.

Need Follett service in Martinez?

Tell us what is broken. We will quote it.