How long does it take you to reach El Cerrito from San Ramon?

Figure forty to forty five minutes from San Ramon, mostly 580 to 24 to 80, more in commute traffic. El Cerrito, Contra Costa County, falls on our Berkeley and Richmond Inner East Bay day, so we're through the area regularly, and a booked window comes with a written arrival time.

Can you work around our lunch rush?

Yes. Let us know your slow window when you book and we'll work around it. Late morning before the rush or mid-afternoon between meal periods tends to work best for the El Cerrito kitchens we service.

When a Follett part fails, is it something you already carry, or does it have to be ordered in?

Wear parts like run capacitors, auger seals, and dispenser valves are usually on the truck already. A board for the Symphony Plus sometimes has to be special-ordered, and if that's the case, it's in the written quote before we start, not a surprise after.

FOLLETT · EL CERRITO

Service · All Follett Models

Follett Commercial Ice Machine Repair · El Cerrito, CA

Follett ice machine and dispenser repair for El Cerrito's cafe and restaurant kitchens.

$99 diagnostic (credited toward the repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in El Cerrito

Follett refrigeration in El Cerrito.

El Cerrito packs a steady run of independent cafes and small restaurants along San Pablo Avenue, with more tucked into El Cerrito Plaza near the BART station, and a number of those kitchens run a Follett Horizon 700 for cold brew and bar pours or a Symphony Plus at a juice counter. Buildings along here date mostly to the 1940s and 1950s, and the back closets where these machines live rarely got designed with enough clearance for proper airflow around the condenser.

We service Follett as an independent shop, no factory authorization claimed, which means we're working for you rather than upselling a service plan tied to the manufacturer. A $99 diagnostic covers the visit, dropped from the invoice once you approve the repair, and you see the written quote before we touch a panel.

El Cerrito's hillside neighborhoods off Moeser Lane and Barrett Avenue stay cooler than the flats near San Pablo, and that split shows up in how hard these machines work. A counter closer to the ridge runs its condenser easier than one down on the avenue baking in reflected heat off the pavement.

Common repairs we do

What we close on the truck.

Condenser coil coked with kitchen grease. In a San Pablo Avenue cafe running the espresso machine and a full kitchen most days, the Follett condenser loads up with grease and dust fast, worse when the closet has little makeup air. That buildup pushes head pressure up, the compressor pulls more amps than it should, and eventually the run capacitor fails. We clean the coil and check the amp draw against factory spec before calling it done.
Auger seal letting water into the ice chute. A worn Chewblet auger bearing or a dried-out seal lets water slip past into the chute instead of freezing properly, and the result is slush or a dispenser tray that's always wet. We replace the bearing and seal as a pair, since one usually takes the other out, and check the drain path while the unit's open.
Symphony Plus sensor faults from mineral buildup. Symphony Plus sensors pick up scale over time even on moderate water, and that buildup throws false faults on the dispenser board. Before anyone swaps a board, we clean the sensor contacts and descale the water path, the step that usually gets skipped.

Models we service

Follett product lines.

Horizon Elite Chewblet nugget ice machines
Horizon 700 series ice machines
Symphony Plus ice and water dispensers
Ice and water dispensers (countertop and freestanding)
Air-cooled and water-cooled condenser units

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Credited toward the repair.
Written

1 year parts and labor on the repair, 90 days on consumables. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Nearby cities

Follett service in neighboring cities.

More cities

Follett across our service area.

FAQ

Follett in El Cerrito questions, answered.

How long does it take you to reach El Cerrito from San Ramon?

Figure forty to forty five minutes from San Ramon, mostly 580 to 24 to 80, more in commute traffic. El Cerrito, Contra Costa County, falls on our Berkeley and Richmond Inner East Bay day, so we're through the area regularly, and a booked window comes with a written arrival time.
Can you work around our lunch rush?

Yes. Let us know your slow window when you book and we'll work around it. Late morning before the rush or mid-afternoon between meal periods tends to work best for the El Cerrito kitchens we service.
When a Follett part fails, is it something you already carry, or does it have to be ordered in?

Wear parts like run capacitors, auger seals, and dispenser valves are usually on the truck already. A board for the Symphony Plus sometimes has to be special-ordered, and if that's the case, it's in the written quote before we start, not a surprise after.

Need Follett service in El Cerrito?

Tell us what is broken. We will quote it.