Are you Follett-certified or an authorized servicer?

No. We service Follett as an independent shop, no factory certification or authorization claimed. We'll diagnose it honestly and give you a written quote before any repair.

Can you get to an office or medical practice in Los Gatos quickly?

We're a longer drive from our San Ramon base, but a genuinely down ice and water dispenser during business hours still jumps the line. Open 7AM to 7PM, seven days. Call (925) 999-4095.

What's the diagnostic fee?

$99, credited toward the repair.

FOLLETT · LOS GATOS

Service · All Follett Models

Follett Commercial Ice Machine Repair · Los Gatos, CA

Independent Follett ice and water dispenser repair for the offices, medical, and dental practices around Los Gatos.

$99 diagnostic (credited toward the repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in Los Gatos

Follett refrigeration in Los Gatos.

Follett's ice and water dispensers show up in a different corner of Los Gatos than the bar and restaurant machines, mostly in the medical and dental offices and corporate break rooms around town, including the offices near Los Gatos Boulevard. These units are built for nugget ice and filtered water on demand rather than bulk production.

We service Follett as an independent shop, no factory certification or dealer relationship claimed. The calls we see most involve the dispensing side, the auger and chute that deliver ice into a cup, rather than the ice-making side itself, though scale and water quality still play a role.

It's a longer drive down from San Ramon, but an office or practice that depends on its water and ice dispenser for staff and patients still gets a same-day response when it's genuinely down.

Common repairs we do

What we close on the truck.

Auger and dispense chute jams. The auger that pushes nugget ice out to the dispense chute on a Follett unit is the part most likely to jam, usually from ice that's clumped together after a bin sat too full or too long. We clear the jam, check the auger motor's amp draw, and inspect the chute heater that's supposed to prevent re-freezing at the opening.
Water filtration and scale in the ice-making side. Follett units built for offices lean on their water filter more than a bar machine would, since they're often on a slower duty cycle. Santa Clara Valley's moderately hard water still scales the evaporator over time if the filter isn't changed on schedule, and we set a realistic replacement interval rather than the factory default.
Dispenser control board and sensor faults. A Follett dispenser that won't release ice or water on a push, even though the bin has ice, usually points to a control board fault or a level sensor reading incorrectly. We verify sensor readings against actual bin conditions before replacing the board outright.

Models we service

Follett product lines.

Horizon Elite Chewblet nugget ice machines
Horizon 700 series ice machines
Symphony Plus ice and water dispensers
Ice and water dispensers (countertop and freestanding)
Air-cooled and water-cooled condenser units

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Credited toward the repair.
Written

1 year parts and labor on the repair, 90 days on consumables. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Nearby cities

Follett service in neighboring cities.

More cities

Follett across our service area.

FAQ

Follett in Los Gatos questions, answered.

Are you Follett-certified or an authorized servicer?

No. We service Follett as an independent shop, no factory certification or authorization claimed. We'll diagnose it honestly and give you a written quote before any repair.
Can you get to an office or medical practice in Los Gatos quickly?

We're a longer drive from our San Ramon base, but a genuinely down ice and water dispenser during business hours still jumps the line. Open 7AM to 7PM, seven days. Call (925) 999-4095.
What's the diagnostic fee?

$99, credited toward the repair.

Need Follett service in Los Gatos?

Tell us what is broken. We will quote it.