How close is Pleasanton to your San Ramon shop?

About fifteen minutes via 680. Pleasanton borders San Ramon directly, and we're regularly in Dublin and Livermore too, so response time here is usually fast.

Can you service a corporate campus cafeteria with badge access requirements?

Yes, tell us the campus visitor and vendor procedure when booking and we'll plan for it. We're used to coordinating with facilities staff at Hacienda Business Park properties.

Do you handle equipment that runs near continuous production?

Yes, and Pleasanton's corporate cafeteria units are some of the highest-volume Follett machines we service. We check wear parts more closely on these given the duty cycle, and quote a realistic maintenance interval.

FOLLETT · PLEASANTON

Service · All Follett Models

Follett Commercial Ice Machine Repair · Pleasanton, CA

Follett repair for Pleasanton's corporate campus cafeterias and downtown Main Street restaurants.

$99 diagnostic (credited toward the repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in Pleasanton

Follett refrigeration in Pleasanton.

Pleasanton runs two distinct Follett environments, corporate campus cafeterias in Hacienda Business Park running near continuous ice production for thousands of employees, and the smaller, upscale restaurant scene on downtown Main Street running a Horizon 700 for bar service. The corporate campus units see a completely different duty cycle than downtown, and we account for that when we diagnose a failure.

We work on Follett as an independent shop, not a factory dealer, EPA 608 Universal certified, CSLB #1136642. Every call is a $99 diagnostic credited toward the repair, written quote before we start.

Common repairs we do

What we close on the truck.

Condenser coil coked from continuous corporate cafeteria demand. A Hacienda Business Park cafeteria running steady production through lunch and afternoon breaks loads the Follett condenser faster than a downtown restaurant with clear off hours overnight. Head pressure and amp draw climb until the run capacitor fails. We clean the coil and confirm the amp draw against spec before closing up.
Auger bearing wear under high corporate cafeteria cycle counts. High daily cycle counts at a corporate cafeteria wear the Chewblet auger bearing faster than intermittent restaurant use, and once it wears, water bypasses into the chute instead of freezing clean. We replace the bearing and seal together.
Symphony Plus dispenser sensor faults from Main Street weekend traffic. Downtown Main Street restaurants see weekend traffic spikes that wear a Symphony Plus valve seat unevenly compared to the steadier weekday corporate pace, and that uneven wear commonly trips false sensor faults. We test valve and sensor together before replacing anything.

Models we service

Follett product lines.

Horizon Elite Chewblet nugget ice machines
Horizon 700 series ice machines
Symphony Plus ice and water dispensers
Ice and water dispensers (countertop and freestanding)
Air-cooled and water-cooled condenser units

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Credited toward the repair.
Written

1 year parts and labor on the repair, 90 days on consumables. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Nearby cities

Follett service in neighboring cities.

More cities

Follett across our service area.

FAQ

Follett in Pleasanton questions, answered.

How close is Pleasanton to your San Ramon shop?

About fifteen minutes via 680. Pleasanton borders San Ramon directly, and we're regularly in Dublin and Livermore too, so response time here is usually fast.
Can you service a corporate campus cafeteria with badge access requirements?

Yes, tell us the campus visitor and vendor procedure when booking and we'll plan for it. We're used to coordinating with facilities staff at Hacienda Business Park properties.
Do you handle equipment that runs near continuous production?

Yes, and Pleasanton's corporate cafeteria units are some of the highest-volume Follett machines we service. We check wear parts more closely on these given the duty cycle, and quote a realistic maintenance interval.

Need Follett service in Pleasanton?

Tell us what is broken. We will quote it.