How far is Concord from your San Ramon office?

About twenty to twenty five minutes via 680. We're frequently working in Pleasant Hill and Walnut Creek, both border Concord, so we can often combine a Concord stop with a nearby call.

Do you handle high-volume commercial units, or mostly smaller restaurant machines?

Both, and Concord is where we see the most high-volume units on this list, hospital cafeteria and hotel kitchen equipment running near continuous production. The diagnostic and repair process is the same regardless of volume, just a closer eye on wear parts.

What's included in the $99 diagnostic fee?

A full check of the refrigeration circuit, auger and water path, and dispenser controls, with a written explanation of what's failing and a quote to fix it. If you approve the repair the $99 is credited toward the repair.

FOLLETT · CONCORD

Service · All Follett Models

Follett Commercial Ice Machine Repair · Concord, CA

Follett repair for Concord's restaurant corridor and hospital-area kitchens.

$99 diagnostic (credited toward the repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in Concord

Follett refrigeration in Concord.

Concord has more commercial square footage than most Diablo Valley cities on this list, restaurants around Todos Santos Plaza, hotel kitchens off Willow Pass Road, and hospital-area cafeterias that run a Horizon Elite hard around the clock. That kind of continuous duty cycle is where we see the fastest condenser fouling of any city we cover here.

We service Follett independently, not as a factory dealer, and the diagnostic process is the same whether it's a hotel kitchen or a small cafe: $99 diagnostic, credited toward the repair, written quote before work starts.

Concord's commercial base also means more Symphony Plus dispensers in break rooms and cafeterias than the smaller towns nearby, and those units see a different failure pattern than a single restaurant bar unit.

Common repairs we do

What we close on the truck.

Condenser coil coked hard from continuous hospital-area cafeteria duty. A Horizon Elite running near-continuous production for a hospital cafeteria or hotel kitchen loads the condenser fins faster than a restaurant unit that has downtime overnight. Head pressure and amp draw climb steadily until the run capacitor fails under the strain. We clean the coil and verify the amp draw matches spec before we sign off.
Auger bearing failure under near-continuous cycling. Constant cycling wears a Chewblet auger bearing faster than intermittent restaurant use, and once the bearing goes, water bypasses into the chute and you get wet slush instead of dry nugget ice. We replace the bearing and seal together rather than chase a slow leak twice.
Symphony Plus valve and sensor faults in high-traffic break rooms. A break room dispenser that gets hit by dozens of staff a day wears the valve seat faster than a low traffic unit, and a worn seat often trips a false sensor fault on the board. We test valve and sensor together and replace the actual worn part instead of the board by default.

Models we service

Follett product lines.

Horizon Elite Chewblet nugget ice machines
Horizon 700 series ice machines
Symphony Plus ice and water dispensers
Ice and water dispensers (countertop and freestanding)
Air-cooled and water-cooled condenser units

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Credited toward the repair.
Written

1 year parts and labor on the repair, 90 days on consumables. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Nearby cities

Follett service in neighboring cities.

More cities

Follett across our service area.

FAQ

Follett in Concord questions, answered.

How far is Concord from your San Ramon office?

About twenty to twenty five minutes via 680. We're frequently working in Pleasant Hill and Walnut Creek, both border Concord, so we can often combine a Concord stop with a nearby call.
Do you handle high-volume commercial units, or mostly smaller restaurant machines?

Both, and Concord is where we see the most high-volume units on this list, hospital cafeteria and hotel kitchen equipment running near continuous production. The diagnostic and repair process is the same regardless of volume, just a closer eye on wear parts.
What's included in the $99 diagnostic fee?

A full check of the refrigeration circuit, auger and water path, and dispenser controls, with a written explanation of what's failing and a quote to fix it. If you approve the repair the $99 is credited toward the repair.

Need Follett service in Concord?

Tell us what is broken. We will quote it.