You're actually based in San Mateo, does that change response time?

It's the reason San Mateo and the cities right around it, Burlingame, Belmont, and Foster City, get some of our fastest response on the Peninsula. Our technician lives here, so a call doesn't mean waiting on someone to drive over from San Ramon first.

Do you know the B Street and 25th Avenue restaurant scene specifically?

Yes, we've worked on Follett equipment in both areas directly, which helps when a restaurant owner describes a symptom, we usually already have a sense of what that particular kitchen layout and volume pattern tends to produce.

How fast can you get to a San Mateo call?

Faster than almost anywhere else we cover, since our technician is based right here. We still won't promise same-day on every single call, equipment availability and the scope of the repair matter too, but San Mateo sits at the center of that technician's coverage area rather than the edge of it.

FOLLETT · SAN MATEO

Service · All Follett Models

Follett Commercial Ice Machine Repair · San Mateo, CA

Follett ice machine repair based right here in San Mateo, serving the 25th Avenue and B Street restaurant rows.

$99 diagnostic (credited toward the repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in San Mateo

Follett refrigeration in San Mateo.

San Mateo is where our Peninsula technician actually lives, and the restaurants along 25th Avenue and downtown's B Street corridor are places we've been inside more than once. A busy B Street dinner spot running a Horizon 700 behind the bar and a 25th Avenue lunch counter running a Symphony Plus at the register are different duty cycles, and knowing which restaurant runs which pattern is part of what comes from actually being local here instead of just passing through.

We service Follett as an independent shop, not a factory dealer, EPA 608 Universal certified, CSLB #1136642. Same terms each time, a $99 diagnostic credited toward the repair, and a written quote before we start.

Common repairs we do

What we close on the truck.

Condenser coil fouled by B Street's dinner-heavy volume. B Street's dinner crowd runs a Follett condenser hard for a concentrated window most evenings, and the grease that builds up during that rush coats the fins faster than the daytime lull would suggest. Head pressure climbs and the run capacitor eventually gives out. We clean the coil and confirm amp draw is where it should be.
Auger bearing wear from 25th Avenue's steady lunch counter pace. The lunch counters along 25th Avenue keep a Chewblet auger cycling at a steady, unglamorous pace most weekdays rather than one big rush, and that grind wears the bearing down over time just as surely as a dinner spike would. Once the bearing fails, water bypasses into the chute and the ice texture goes soft and wet. We replace bearing and seal together.
Symphony Plus dispenser valve issues in downtown office break rooms. San Mateo's downtown office buildings run a Symphony Plus dispenser hard during business hours and not at all overnight, and that on-off pattern is a common cause of a valve seat that sticks after sitting idle. We test the valve and the sensor as a pair before replacing anything.

Models we service

Follett product lines.

Horizon Elite Chewblet nugget ice machines
Horizon 700 series ice machines
Symphony Plus ice and water dispensers
Ice and water dispensers (countertop and freestanding)
Air-cooled and water-cooled condenser units

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Credited toward the repair.
Written

1 year parts and labor on the repair, 90 days on consumables. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Nearby cities

Follett service in neighboring cities.

More cities

Follett across our service area.

FAQ

Follett in San Mateo questions, answered.

You're actually based in San Mateo, does that change response time?

It's the reason San Mateo and the cities right around it, Burlingame, Belmont, and Foster City, get some of our fastest response on the Peninsula. Our technician lives here, so a call doesn't mean waiting on someone to drive over from San Ramon first.
Do you know the B Street and 25th Avenue restaurant scene specifically?

Yes, we've worked on Follett equipment in both areas directly, which helps when a restaurant owner describes a symptom, we usually already have a sense of what that particular kitchen layout and volume pattern tends to produce.
How fast can you get to a San Mateo call?

Faster than almost anywhere else we cover, since our technician is based right here. We still won't promise same-day on every single call, equipment availability and the scope of the repair matter too, but San Mateo sits at the center of that technician's coverage area rather than the edge of it.

Need Follett service in San Mateo?

Tell us what is broken. We will quote it.