How fast can you get to East Palo Alto?

The technician covering this stretch of the Peninsula lives in San Mateo County, so East Palo Alto gets the same response time as the cities around it, nothing slower because of the neighborhood. We don't promise same-day, but a dead machine during business hours gets priority on the route. Call (925) 999-4095.

What if the repair costs more than the machine is worth?

We tell you straight before you spend the money. Some of these older Horizon units have a repair bill, like a compressor swap, that doesn't make sense against what a used machine would cost, and we'll say so rather than push the job.

Do you offer written quotes before starting work?

Yes. After the $99 diagnostic, credited toward the repair, you get a written quote covering parts and labor before anything gets fixed.

FOLLETT · EAST PALO ALTO

Service · All Follett Models

Follett Commercial Ice Machine Repair · East Palo Alto, CA

Independent Follett ice machine repair for the family-run restaurants and community kitchens of East Palo Alto.

$99 diagnostic (credited toward the repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in East Palo Alto

Follett refrigeration in East Palo Alto.

East Palo Alto runs on small, family-owned kitchens more than restaurant chains, the taquerias and pupuserias along University Avenue and Bay Road feeding a dense, working-family community where a broken ice machine is a real hit to a tight margin. A number of the Follett units we see here are older Horizon machines kept running years past when a bigger operation would have replaced them, because the repair bill is easier to carry than a new machine.

We work on Follett as an independent shop, and the diagnosis here isn't steered toward selling equipment a small kitchen can't afford. $99 to diagnose, credited toward the repair, written quote first. EPA 608 Universal certified, CSLB #1136642.

Common repairs we do

What we close on the truck.

Aging Horizon units past typical service life. Some of the Follett machines in these kitchens are old enough that parts availability is the real question, not just the failure itself. Before I quote anything, I check what's actually still stocked for that model, because a repair that can't be finished with a real part isn't worth starting.
Auger bearing failure on long-service units. A Chewblet auger that's run for many years past a normal replacement window wears out at the bearing and seal the same way a newer one does, just with more slop in the mechanism by the time it fails. We replace the bearing and seal together and check the gearbox for wear while it's apart.
Dispenser valve wear at community kitchens and clinics. A dispenser at a community center or clinic break room sees steady use by people who don't always handle it gently, and a sticking valve is usually the first thing to go. We clean and test it before assuming the board has failed.

Models we service

Follett product lines.

Horizon Elite Chewblet nugget ice machines
Horizon 700 series ice machines
Symphony Plus ice and water dispensers
Ice and water dispensers (countertop and freestanding)
Air-cooled and water-cooled condenser units

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Credited toward the repair.
Written

1 year parts and labor on the repair, 90 days on consumables. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Nearby cities

Follett service in neighboring cities.

More cities

Follett across our service area.

FAQ

Follett in East Palo Alto questions, answered.

How fast can you get to East Palo Alto?

The technician covering this stretch of the Peninsula lives in San Mateo County, so East Palo Alto gets the same response time as the cities around it, nothing slower because of the neighborhood. We don't promise same-day, but a dead machine during business hours gets priority on the route. Call (925) 999-4095.
What if the repair costs more than the machine is worth?

We tell you straight before you spend the money. Some of these older Horizon units have a repair bill, like a compressor swap, that doesn't make sense against what a used machine would cost, and we'll say so rather than push the job.
Do you offer written quotes before starting work?

Yes. After the $99 diagnostic, credited toward the repair, you get a written quote covering parts and labor before anything gets fixed.

Need Follett service in East Palo Alto?

Tell us what is broken. We will quote it.