How long is the drive from San Ramon to Lafayette?

About twenty five minutes via 24. We regularly work Orinda and Walnut Creek, both border Lafayette, so a Lafayette call often fits into an existing route.

Our kitchen is small, can you still service the ice machine in place?

In most cases yes. Lafayette's small cafe kitchens are something we deal with often, and we bring compact tools for tight clearance work. If a unit truly needs to be pulled out, we'll tell you that in the diagnostic.

Is the diagnostic fee separate from the repair cost?

The $99 diagnostic is credited toward the repair, so in practice most customers only pay for the fix itself plus parts and labor as spelled out in the written quote.

FOLLETT · LAFAYETTE

Service · All Follett Models

Follett Commercial Ice Machine Repair · Lafayette, CA

Follett ice and dispenser repair along Lafayette's Mt Diablo Boulevard cafe strip.

$99 diagnostic (credited toward the repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in Lafayette

Follett refrigeration in Lafayette.

Mt Diablo Boulevard is Lafayette's main commercial strip, small upscale cafes and restaurants with tight kitchens, and the Follett units here are mostly Horizon 700 machines behind a coffee bar or a small restaurant service well, plus the occasional Symphony Plus at a boutique hotel or club. Small kitchens mean the ice machine is often crammed next to the espresso equipment, and heat from the espresso machine adds to what the Follett condenser has to work against.

We work on Follett as an independent shop, not a factory dealer, and every visit follows the same process: $99 diagnostic credited toward the repair, written quote before we start, EPA 608 Universal certified.

Common repairs we do

What we close on the truck.

Condenser coil overworked next to espresso equipment heat. A Follett unit crammed next to an espresso machine in a small Lafayette cafe deals with ambient heat on top of normal grease and dust load, and that combination pushes head pressure and amp draw higher than a unit in an open kitchen. The run capacitor usually fails first. We clean the coil and check clearance and airflow while we're there.
Auger seal wear in tight, low-airflow closets. Poor airflow in a cramped service well closet runs the compressor hotter overall, which accelerates wear on the auger seal and bearing over time. Once the seal goes, water bypasses into the chute instead of freezing into nugget ice. We replace the bearing and seal together.
Symphony Plus valve faults in boutique hotel and club settings. A Symphony Plus in a small hotel or club setting often sees inconsistent daily use, busy weekends and quiet weekdays, and that pattern is a common cause of a sticky valve that drips or hesitates on first use. We test valve and sensor together before replacing parts.

Models we service

Follett product lines.

Horizon Elite Chewblet nugget ice machines
Horizon 700 series ice machines
Symphony Plus ice and water dispensers
Ice and water dispensers (countertop and freestanding)
Air-cooled and water-cooled condenser units

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Credited toward the repair.
Written

1 year parts and labor on the repair, 90 days on consumables. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Nearby cities

Follett service in neighboring cities.

More cities

Follett across our service area.

FAQ

Follett in Lafayette questions, answered.

How long is the drive from San Ramon to Lafayette?

About twenty five minutes via 24. We regularly work Orinda and Walnut Creek, both border Lafayette, so a Lafayette call often fits into an existing route.
Our kitchen is small, can you still service the ice machine in place?

In most cases yes. Lafayette's small cafe kitchens are something we deal with often, and we bring compact tools for tight clearance work. If a unit truly needs to be pulled out, we'll tell you that in the diagnostic.
Is the diagnostic fee separate from the repair cost?

The $99 diagnostic is credited toward the repair, so in practice most customers only pay for the fix itself plus parts and labor as spelled out in the written quote.

Need Follett service in Lafayette?

Tell us what is broken. We will quote it.