Since you're based in San Ramon, how quickly can you schedule a visit?

Same-day is our default here since we're not driving in from another city. We also cover Danville, Alamo, Dublin, and Pleasanton daily, all bordering San Ramon, so scheduling around your machine is usually straightforward.

Do you service Bishop Ranch corporate campuses with badge or escort requirements?

Yes, tell us the campus vendor procedure when booking and we'll plan for it. We carry EPA 608 and CSLB documentation on hand for facilities that require it before granting access.

What if my Follett machine needs a part you don't have on the truck?

Common wear parts like run capacitors, auger seals, and dispenser valves we typically carry. If a board-level Symphony Plus part needs ordering, being local means we can usually get it and complete the repair faster than a shop driving in from further out.

FOLLETT · SAN RAMON

Service · All Follett Models

Follett Commercial Ice Machine Repair · San Ramon, CA

Follett ice machine repair based right here in San Ramon, serving Bishop Ranch and City Center.

$99 diagnostic (credited toward the repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in San Ramon

Follett refrigeration in San Ramon.

San Ramon is our home base, and the Follett units we know best are the ones in Bishop Ranch corporate campus cafeterias running heavy weekday lunch volume, and the restaurants around City Center running a Horizon 700 for dinner and bar service. We are on this side of the Tri-Valley every day, not driving in from somewhere else to look at your machine.

We service Follett as an independent shop, not a factory dealer, EPA 608 Universal certified, CSLB #1136642. Every call is a $99 diagnostic credited toward the repair, written quote before we start any work.

Common repairs we do

What we close on the truck.

Condenser coil coked from Bishop Ranch weekday cafeteria volume. A Bishop Ranch corporate cafeteria running hard through the weekday lunch rush and quieter on weekends loads the Follett condenser unevenly, and the fins clog with grease and dust faster than the average weekly volume would suggest. Head pressure climbs and the run capacitor fails under the strain. We clean the coil and verify amp draw against spec.
Auger bearing wear from weekday-heavy, weekend-light cycling. The same weekday surge that stresses the condenser wears the Chewblet auger bearing unevenly, and once it wears, water bypasses into the chute instead of freezing into clean nugget ice. We replace the bearing and seal together as a matched pair.
Symphony Plus dispenser faults at City Center restaurant bars. City Center restaurant bars run a Symphony Plus hard during dinner service and light through the afternoon, and that swing is a common source of a sticky valve or a false sensor fault. We test both components together and replace the actual worn part.

Models we service

Follett product lines.

Horizon Elite Chewblet nugget ice machines
Horizon 700 series ice machines
Symphony Plus ice and water dispensers
Ice and water dispensers (countertop and freestanding)
Air-cooled and water-cooled condenser units

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Credited toward the repair.
Written

1 year parts and labor on the repair, 90 days on consumables. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Nearby cities

Follett service in neighboring cities.

More cities

Follett across our service area.

FAQ

Follett in San Ramon questions, answered.

Since you're based in San Ramon, how quickly can you schedule a visit?

Same-day is our default here since we're not driving in from another city. We also cover Danville, Alamo, Dublin, and Pleasanton daily, all bordering San Ramon, so scheduling around your machine is usually straightforward.
Do you service Bishop Ranch corporate campuses with badge or escort requirements?

Yes, tell us the campus vendor procedure when booking and we'll plan for it. We carry EPA 608 and CSLB documentation on hand for facilities that require it before granting access.
What if my Follett machine needs a part you don't have on the truck?

Common wear parts like run capacitors, auger seals, and dispenser valves we typically carry. If a board-level Symphony Plus part needs ordering, being local means we can usually get it and complete the repair faster than a shop driving in from further out.

Need Follett service in San Ramon?

Tell us what is broken. We will quote it.