How close is Blackhawk to your San Ramon base?

About fifteen minutes, one of the closer calls we take. We are frequently in Danville and Alamo the same day, both border Blackhawk, so response times here tend to be fast even on short notice.

Do you service private home installations or only club and commercial kitchens?

Both. Blackhawk has more home wet bar Follett units than most cities we cover, and we treat a residential Horizon Elite the same as a commercial one, same diagnostic, same parts, same warranty terms.

What warranty do you offer on a repair versus a new install?

A repair carries a one year warranty on the work. A new install carries ten year parts and ten year labor. We tell you which category your job falls under before you approve anything.

FOLLETT · BLACKHAWK

Service · All Follett Models

Follett Commercial Ice Machine Repair · Blackhawk, CA

Follett service for Blackhawk's country club kitchens and gated estate bars.

$99 diagnostic (credited toward the repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in Blackhawk

Follett refrigeration in Blackhawk.

Blackhawk is gated estates and a country club, not a commercial strip, and the Follett equipment we run into reflects that: a Horizon Elite in a clubhouse kitchen running banquets, or a Symphony Plus dispenser built into a home bar off Camino Tassajara. Club kitchens run hard on event weekends and light during the week, while home units can sit for a month between parties.

We are an independent shop working on Follett, not a factory dealer, so the repair gets diagnosed on what is actually wrong, not steered toward a service contract. Same $99 diagnostic on every call, credited toward the repair, written quote before work starts, EPA 608 certified.

Common repairs we do

What we close on the truck.

Condenser coil packed tight from banquet kitchen grease. A club kitchen running back to back events loads the condenser fins fast, and Follett's tight spacing means head pressure creeps up before anyone notices the ice production has slowed. The run capacitor is usually the part that finally quits under the extra strain. We clean the coil and confirm amp draw before closing it up.
Auger bearing wear from heavy event-weekend cycling. Heavy weekend banquet use and then near-zero use midweek is hard on a Chewblet auger bearing, and a worn bearing lets water bypass the freeze cycle and slush up in the chute. We replace the bearing and seal as a pair since one usually takes the other down with it.
Symphony Plus dispenser drips after a slow week. A home bar or club dispenser that sits idle between events tends to develop a slow drip or a sticky valve on the first use, and that often gets misread as a sensor problem when it is really the valve seat. We check both together before replacing anything.

Models we service

Follett product lines.

Horizon Elite Chewblet nugget ice machines
Horizon 700 series ice machines
Symphony Plus ice and water dispensers
Ice and water dispensers (countertop and freestanding)
Air-cooled and water-cooled condenser units

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Credited toward the repair.
Written

1 year parts and labor on the repair, 90 days on consumables. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Nearby cities

Follett service in neighboring cities.

More cities

Follett across our service area.

FAQ

Follett in Blackhawk questions, answered.

How close is Blackhawk to your San Ramon base?

About fifteen minutes, one of the closer calls we take. We are frequently in Danville and Alamo the same day, both border Blackhawk, so response times here tend to be fast even on short notice.
Do you service private home installations or only club and commercial kitchens?

Both. Blackhawk has more home wet bar Follett units than most cities we cover, and we treat a residential Horizon Elite the same as a commercial one, same diagnostic, same parts, same warranty terms.
What warranty do you offer on a repair versus a new install?

A repair carries a one year warranty on the work. A new install carries ten year parts and ten year labor. We tell you which category your job falls under before you approve anything.

Need Follett service in Blackhawk?

Tell us what is broken. We will quote it.