Are you a Follett-certified servicer?

No. We're Manitowoc-certified, not Follett-certified. We service Follett independently and we're upfront about the difference.

How fast can you reach Los Altos?

We dispatch from San Ramon. It's a longer drive than our East Bay calls, but a down ice machine still gets same-day priority. Open 7AM to 7PM, seven days. Call (925) 999-4095.

What does the visit cost?

$99 to diagnose, credited toward the repair.

FOLLETT · LOS ALTOS

Service · All Follett Models

Follett Commercial Ice Machine Repair · Los Altos, CA

Independent Follett ice and water dispenser repair for offices and kitchens in Los Altos.

$99 diagnostic (credited toward the repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in Los Altos

Follett refrigeration in Los Altos.

Follett's ice and water dispensers, a lot of them the chewable nugget style, show up in the small medical and professional offices along San Antonio Road as often as they do in a kitchen.

We service Follett as an independent shop, no factory certification to claim.

Auger-style ice machines like Follett's have their own wear pattern, and we carry the common parts.

Common repairs we do

What we close on the truck.

Auger motor and gearbox wear. Follett's nugget-style machines rely on the auger to shave and compress the ice. A worn motor or gearbox is one of the most common failures.
Water filtration and inlet valve issues. A clogged filter or a failing inlet valve starves the machine of water and slows production. We replace the part and check the water pressure.
Dispenser paddle and control faults. A dispenser that won't release ice or water is often a paddle switch or control board issue, not the ice-making side at all.

Models we service

Follett product lines.

Horizon Elite Chewblet nugget ice machines
Horizon 700 series ice machines
Symphony Plus ice and water dispensers
Ice and water dispensers (countertop and freestanding)
Air-cooled and water-cooled condenser units

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Credited toward the repair.
Written

1 year parts and labor on the repair, 90 days on consumables. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Nearby cities

Follett service in neighboring cities.

More cities

Follett across our service area.

FAQ

Follett in Los Altos questions, answered.

Are you a Follett-certified servicer?

No. We're Manitowoc-certified, not Follett-certified. We service Follett independently and we're upfront about the difference.
How fast can you reach Los Altos?

We dispatch from San Ramon. It's a longer drive than our East Bay calls, but a down ice machine still gets same-day priority. Open 7AM to 7PM, seven days. Call (925) 999-4095.
What does the visit cost?

$99 to diagnose, credited toward the repair.

Need Follett service in Los Altos?

Tell us what is broken. We will quote it.