How long is the drive from San Ramon to Castro Valley?

About twenty five minutes via 580. We're regularly out in Hayward and Dublin, both neighbor Castro Valley, so we can often route a same day visit if your machine is down.

Can you service equipment in a medical building with restricted access hours?

Yes, tell us the building's access window when scheduling and we work within it. Medical office break room units are usually a quick visit once we are on site since the failure mode is predictable.

Do you offer written quotes before starting repair work?

Always. After the $99 diagnostic we give you a written quote covering parts and labor, and nothing gets repaired until you approve it.

FOLLETT · CASTRO VALLEY

Service · All Follett Models

Follett Commercial Ice Machine Repair · Castro Valley, CA

Follett ice machine repair along Castro Valley Boulevard and the medical office corridor.

$99 diagnostic (credited toward the repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in Castro Valley

Follett refrigeration in Castro Valley.

Castro Valley Boulevard carries a steady mix of restaurants, medical offices, and dental practices, and the Follett units we service here split between restaurant bar service and break room dispensers in medical buildings. A Symphony Plus in a clinic break room runs light and steady all day, which is a different load profile than a Horizon 700 behind a restaurant bar during dinner rush.

We are an independent repair shop for Follett equipment, no factory dealer status claimed, and every call gets the same process: $99 diagnostic credited toward the repair, written quote before we start, EPA 608 Universal certified technician on site.

Common repairs we do

What we close on the truck.

Condenser coil dust load in medical office break rooms. Medical office HVAC systems recirculate a lot of air, and a Symphony Plus tucked into a break room closet picks up fine dust on the condenser faster than you would expect. Head pressure rises and the run capacitor is usually the first casualty. We clean the coil and test amp draw against Follett spec.
Auger and drain clog from steady all-day cycling. A break room or restaurant Chewblet unit that cycles all day rather than in bursts tends to clog the narrow ice drain with fine slurry before the auger bearing itself fails. We provide a written repair estimate after the on-site diagnosis and before any work starts.
Symphony Plus sensor faults from constant low-volume use. Constant light dispensing, a cup or two every few minutes all day, wears differently on the water level sensor than the occasional heavy pour at a bar, and we see more sensor drift on this duty cycle than valve failure. We recalibrate and clean the sensor before considering a board swap.

Models we service

Follett product lines.

Horizon Elite Chewblet nugget ice machines
Horizon 700 series ice machines
Symphony Plus ice and water dispensers
Ice and water dispensers (countertop and freestanding)
Air-cooled and water-cooled condenser units

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Credited toward the repair.
Written

1 year parts and labor on the repair, 90 days on consumables. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Nearby cities

Follett service in neighboring cities.

More cities

Follett across our service area.

FAQ

Follett in Castro Valley questions, answered.

How long is the drive from San Ramon to Castro Valley?

About twenty five minutes via 580. We're regularly out in Hayward and Dublin, both neighbor Castro Valley, so we can often route a same day visit if your machine is down.
Can you service equipment in a medical building with restricted access hours?

Yes, tell us the building's access window when scheduling and we work within it. Medical office break room units are usually a quick visit once we are on site since the failure mode is predictable.
Do you offer written quotes before starting repair work?

Always. After the $99 diagnostic we give you a written quote covering parts and labor, and nothing gets repaired until you approve it.

Need Follett service in Castro Valley?

Tell us what is broken. We will quote it.