How long does it take you to reach Albany from San Ramon?

Plan on forty to forty five minutes via 580 to 24 to 80, longer during commute hours. Albany, Alameda County, sits between our Berkeley and Richmond Inner East Bay stops, so it's a regular part of the route, and a booked window gets you a written arrival time.

Can you work around our lunch rush?

Yes, just tell us the slow stretch when you book. For most Albany kitchens that's late morning before lunch hits or the lull in mid-afternoon, and we'll schedule around whichever works for you.

Are Follett parts stocked on your truck, or does everything get special-ordered?

Run capacitors, auger seals, and dispenser valves ride on the truck as standard stock. If it's a Symphony Plus board, that sometimes takes an order, and we flag that in the written quote up front rather than springing it on you later.

FOLLETT · ALBANY

Service · All Follett Models

Follett Commercial Ice Machine Repair · Albany, CA

Follett ice machine and dispenser repair for Albany's cafe and restaurant kitchens.

$99 diagnostic (credited toward the repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in Albany

Follett refrigeration in Albany.

Albany's cafes and small restaurants cluster along Solano Avenue, sharing that strip's character with North Berkeley next door, plus more storefronts where San Pablo Avenue crosses through. A number of those counters run a Follett Horizon 700 for cold brew and bar pours or a Symphony Plus at a juice bar. Space behind the counter is short in most of these buildings, and wherever the Follett unit ends up tucked, it's rarely getting the clearance the spec sheet calls for.

We service Follett as an independent shop, no factory authorization claimed, which means we're working for you and not upselling a service plan tied to the manufacturer. The visit itself runs $99 as a diagnostic, dropped from the bill if you go ahead with the repair, and a written quote comes before we touch a panel.

Albany is under two square miles, and a counter near UC Village on Buchanan Street runs a different volume pattern than one on Solano Avenue during the school year, quiet over summer break and steadier the rest of the time. We see both grease-loaded condensers from busy stretches and auger seals that dried out over a slow month.

Common repairs we do

What we close on the truck.

Condenser coil coked with kitchen grease. A cafe on Solano Avenue running espresso and a full kitchen most of the week packs grease and dust into a Follett condenser fast, and a tight closet with poor makeup air makes it worse. Head pressure creeps up, the compressor draws more current than spec, and the run capacitor eventually fails from the strain. We clean the coil and check amp draw against factory numbers.
Auger seal letting water into the ice chute. Once a Chewblet auger bearing wears down or its seal dries out, water bypasses into the ice chute rather than freezing into nuggets, which shows up as slush or a constantly wet dispenser tray. Bearing and seal get replaced together, and we check the drain path at the same time since it's already open.
Symphony Plus sensor faults from mineral buildup. Scale collects on Symphony Plus sensors gradually and eventually trips false faults at the dispenser board. Our fix starts with cleaning the sensor contacts and descaling the water path, since a board swap without that step just brings the same fault back.

Models we service

Follett product lines.

Horizon Elite Chewblet nugget ice machines
Horizon 700 series ice machines
Symphony Plus ice and water dispensers
Ice and water dispensers (countertop and freestanding)
Air-cooled and water-cooled condenser units

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Credited toward the repair.
Written

1 year parts and labor on the repair, 90 days on consumables. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Nearby cities

Follett service in neighboring cities.

More cities

Follett across our service area.

FAQ

Follett in Albany questions, answered.

How long does it take you to reach Albany from San Ramon?

Plan on forty to forty five minutes via 580 to 24 to 80, longer during commute hours. Albany, Alameda County, sits between our Berkeley and Richmond Inner East Bay stops, so it's a regular part of the route, and a booked window gets you a written arrival time.
Can you work around our lunch rush?

Yes, just tell us the slow stretch when you book. For most Albany kitchens that's late morning before lunch hits or the lull in mid-afternoon, and we'll schedule around whichever works for you.
Are Follett parts stocked on your truck, or does everything get special-ordered?

Run capacitors, auger seals, and dispenser valves ride on the truck as standard stock. If it's a Symphony Plus board, that sometimes takes an order, and we flag that in the written quote up front rather than springing it on you later.

Need Follett service in Albany?

Tell us what is broken. We will quote it.