Do you need a badge or escort to get into the biotech campuses east of 101?

Some do, yes. Tell us the building's vendor check-in procedure when you book and we'll plan the visit around it. We keep EPA 608 and CSLB documentation on hand for sites that ask for it before letting us in.

Is a Grand Avenue restaurant kitchen call different from a corporate campus call?

The equipment and the pricing are the same. The difference is mostly logistics, a restaurant call is usually a quick walk-in, a campus building call sometimes needs advance notice for security.

How quickly can you respond to a South San Francisco call?

Our technician lives on the Peninsula in San Mateo, a short drive from South San Francisco either way on 101 or 280. We don't promise same-day on every job, but this city is inside that technician's regular coverage area, so response here tends to be faster than dispatching someone up from San Ramon.

FOLLETT · SOUTH SAN FRANCISCO

Service · All Follett Models

Follett Commercial Ice Machine Repair · South San Francisco, CA

Follett ice machine repair across South San Francisco, from the Grand Avenue restaurant strip to the biotech campuses east of 101.

$99 diagnostic (credited toward the repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in South San Francisco

Follett refrigeration in South San Francisco.

South San Francisco calls itself the Industrial City on the sign above downtown, and that split personality shows up in the Follett equipment we service here. Grand Avenue's older Italian-American restaurants run a Horizon 700 behind the bar the same way they have for decades, while the biotech campuses east of Highway 101 run a Symphony Plus in break rooms and cafeterias serving weekday shifts that barely let up.

We work on Follett equipment as an independent shop, not a factory dealer, EPA 608 Universal certified, CSLB #1136642. The diagnostic is $99, credited toward the repair, and we give you a written quote before touching the cabinet, whether that's a Grand Avenue kitchen, a campus building east of 101, or a call from neighboring San Bruno, Daly City, or Millbrae.

Common repairs we do

What we close on the truck.

Condenser coil grease buildup in Grand Avenue kitchens. Grand Avenue's older Italian restaurants cook with a lot of olive oil and garlic at high heat, and that combination puts a sticky film on a Follett condenser coil faster than a lighter kitchen would. Head pressure rises and the run capacitor eventually fails trying to push through the restriction. We clean the coil and confirm the amp draw is back in spec before we leave.
Symphony Plus dispenser wear from near-continuous biotech shift use. A biotech campus break room east of 101 often runs shifts back to back with barely a gap, and a Symphony Plus dispenser under that kind of near-continuous demand wears its valve seat faster than a restaurant unit that gets a break overnight. We test the valve and sensor as a pair rather than guessing which one failed first.
Auger bearing failure from weekday-only cafeteria volume. Corporate cafeterias east of 101 run hard Monday through Friday and sit idle all weekend, and that stop-start pattern is hard on a Chewblet auger bearing in a different way than steady daily use. The bearing wears unevenly and water starts bypassing into the ice chute. We replace the bearing and seal together.

Models we service

Follett product lines.

Horizon Elite Chewblet nugget ice machines
Horizon 700 series ice machines
Symphony Plus ice and water dispensers
Ice and water dispensers (countertop and freestanding)
Air-cooled and water-cooled condenser units

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Credited toward the repair.
Written

1 year parts and labor on the repair, 90 days on consumables. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Nearby cities

Follett service in neighboring cities.

More cities

Follett across our service area.

FAQ

Follett in South San Francisco questions, answered.

Do you need a badge or escort to get into the biotech campuses east of 101?

Some do, yes. Tell us the building's vendor check-in procedure when you book and we'll plan the visit around it. We keep EPA 608 and CSLB documentation on hand for sites that ask for it before letting us in.
Is a Grand Avenue restaurant kitchen call different from a corporate campus call?

The equipment and the pricing are the same. The difference is mostly logistics, a restaurant call is usually a quick walk-in, a campus building call sometimes needs advance notice for security.
How quickly can you respond to a South San Francisco call?

Our technician lives on the Peninsula in San Mateo, a short drive from South San Francisco either way on 101 or 280. We don't promise same-day on every job, but this city is inside that technician's regular coverage area, so response here tends to be faster than dispatching someone up from San Ramon.

Need Follett service in South San Francisco?

Tell us what is broken. We will quote it.