How long does it take you to get from San Ramon to Richmond?

About 40 to 45 minutes out 580 or Highway 24 to 80. We regularly work Berkeley, Albany, and El Cerrito on the same route, so we can often route a Richmond call alongside a nearby stop.

Do you cover Macdonald Avenue, 23rd Street, and Point Richmond equally?

Yes, we cover all of Richmond the same. Response time shifts a few minutes depending on where exactly you are, but pricing and service stay consistent.

Can you handle a facility with strict vendor access requirements?

Yes, tell us the facility's vendor credentialing process when you book. We bring our EPA 608 certification and license documentation.

FOLLETT · RICHMOND

Service · All Follett Models

Follett Commercial Ice Machine Repair · Richmond, CA

Follett ice machine and dispenser repair across Richmond's restaurants and refinery-adjacent break rooms.

$99 diagnostic (credited toward the repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in Richmond

Follett refrigeration in Richmond.

A Follett Horizon Elite behind a Macdonald Avenue restaurant counter sees a different duty cycle than a Symphony Plus dispenser in a refinery break room along the shoreline, and we service both regularly. We're an independent Follett repair shop, no factory dealer status claimed, EPA 608 Universal certified.

Every call gets the same $99 diagnostic, credited toward the repair, and a written quote before work starts, regardless of what part of Richmond you're in.

Common repairs we do

What we close on the truck.

Condenser coil coking fast in older storefronts. A Macdonald Avenue or 23rd Street kitchen running heavy volume in an older, tighter building loads the Follett condenser with grease and dust faster than a newer building with better airflow. Head pressure and amp draw climb until the run capacitor fails. We clean the coil and check clearance given the space constraints.
Auger bearing wear under near-continuous shift demand. Break room units near the refinery and shipping terminals run closer to continuous production across shift changes, wearing the Chewblet auger bearing faster and letting water bypass into the chute. We replace the bearing and seal together.
Symphony Plus dispenser faults. Heavy foot traffic on a Symphony Plus dispenser wears the valve seats and loosens sensor connections from constant handling. We test the valve and sensor together rather than replace the board on a guess.

Models we service

Follett product lines.

Horizon Elite Chewblet nugget ice machines
Horizon 700 series ice machines
Symphony Plus ice and water dispensers
Ice and water dispensers (countertop and freestanding)
Air-cooled and water-cooled condenser units

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Credited toward the repair.
Written

1 year parts and labor on the repair, 90 days on consumables. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Nearby cities

Follett service in neighboring cities.

More cities

Follett across our service area.

FAQ

Follett in Richmond questions, answered.

How long does it take you to get from San Ramon to Richmond?

About 40 to 45 minutes out 580 or Highway 24 to 80. We regularly work Berkeley, Albany, and El Cerrito on the same route, so we can often route a Richmond call alongside a nearby stop.
Do you cover Macdonald Avenue, 23rd Street, and Point Richmond equally?

Yes, we cover all of Richmond the same. Response time shifts a few minutes depending on where exactly you are, but pricing and service stay consistent.
Can you handle a facility with strict vendor access requirements?

Yes, tell us the facility's vendor credentialing process when you book. We bring our EPA 608 certification and license documentation.

Need Follett service in Richmond?

Tell us what is broken. We will quote it.