How far is Millbrae from your San Ramon shop?

It's one of our longer drives, around forty five minutes depending on the route across the bay via 92 and 101, or down through 880. We schedule Millbrae calls with a bit more lead time than closer Tri-Valley cities for that reason.

Can you work around hotel access and security procedures?

Yes, tell us the property's check-in procedure and any escort requirements when booking, and we'll plan around it. We're used to coordinating with hotel engineering staff.

Do you service Hillsborough properties as well?

Yes, Hillsborough borders Millbrae and we cover both. If you have properties in both cities we can often schedule them on the same trip.

FOLLETT · MILLBRAE

Service · All Follett Models

Follett Commercial Ice Machine Repair · Millbrae, CA

Follett dispenser and ice machine repair for Millbrae's airport-area hotels and Broadway restaurants.

$99 diagnostic (credited toward the repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in Millbrae

Follett refrigeration in Millbrae.

Millbrae's proximity to SFO means a concentration of hotel kitchens along with the restaurant strip on Broadway, and hotel Follett units here run the same burst pattern we see elsewhere near airports, quiet overnight, then a hard push during breakfast and around flight-heavy check-in and check-out windows. A Horizon Elite feeding banquet ice or a Symphony Plus in a hotel lobby sees a different wear pattern than a steady restaurant bar unit.

We are an independent Follett repair shop, no factory dealer relationship, EPA 608 Universal certified, CSLB #1136642. Every call is a $99 diagnostic credited toward the repair, and you get a written quote before any work starts.

Common repairs we do

What we close on the truck.

Condenser coil dust load in airport-hotel mechanical rooms. Hotel mechanical rooms near SFO often run near laundry equipment, and lint from dryers settles on the ice machine condenser alongside normal kitchen grease and dust. Head pressure and amp draw climb until the run capacitor fails. We clean the coil and check for lint contamination from nearby laundry gear.
Auger bearing wear from breakfast-rush burst cycling. A hard breakfast rush followed by hours of light or no use cycles the Chewblet auger in short intense bursts, wearing the bearing unevenly and letting water bypass into the chute once it fails. We replace the bearing and seal as a set.
Symphony Plus lobby dispenser sensor faults from guest handling. Lobby dispensers get used by guests unfamiliar with the machine, more bumping and forcing than a staff-only unit sees, which loosens sensor connections faster. We check wiring and connections before assuming the board has failed outright.

Models we service

Follett product lines.

Horizon Elite Chewblet nugget ice machines
Horizon 700 series ice machines
Symphony Plus ice and water dispensers
Ice and water dispensers (countertop and freestanding)
Air-cooled and water-cooled condenser units

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Credited toward the repair.
Written

1 year parts and labor on the repair, 90 days on consumables. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Nearby cities

Follett service in neighboring cities.

More cities

Follett across our service area.

FAQ

Follett in Millbrae questions, answered.

How far is Millbrae from your San Ramon shop?

It's one of our longer drives, around forty five minutes depending on the route across the bay via 92 and 101, or down through 880. We schedule Millbrae calls with a bit more lead time than closer Tri-Valley cities for that reason.
Can you work around hotel access and security procedures?

Yes, tell us the property's check-in procedure and any escort requirements when booking, and we'll plan around it. We're used to coordinating with hotel engineering staff.
Do you service Hillsborough properties as well?

Yes, Hillsborough borders Millbrae and we cover both. If you have properties in both cities we can often schedule them on the same trip.

Need Follett service in Millbrae?

Tell us what is broken. We will quote it.