Do you have a relationship with Scotsman?

No factory relationship or certification, we service Scotsman as an independent shop. We'll give you an honest read on the fault and a written quote before any repair.

How soon can you get to Los Gatos?

We're a longer drive from our San Ramon base, but real outages during business hours jump the line and usually get same-day service. Open 7AM to 7PM, seven days. Call (925) 999-4095.

What's the diagnostic fee?

$99, credited toward the repair.

SCOTSMAN · LOS GATOS

Service · All Scotsman Models

Scotsman Commercial Ice Machine Repair · Los Gatos, CA

Independent Scotsman ice machine repair for the cafes, restaurants, and offices around Los Gatos.

$99 diagnostic (credited toward the repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Scotsman in Los Gatos

Scotsman refrigeration in Los Gatos.

Scotsman shows up around Los Gatos in a few different settings, nugget and flake machines at the casual restaurants and cafes downtown, and cubers in the break rooms of the offices near Los Gatos Boulevard. Nugget ice especially has caught on with the newer fast-casual spots along the corridor.

We service Scotsman as an independent shop, no factory dealer relationship or certification claimed. Most calls split between the Prodigy line's control board issues and the older mechanical units where a worn gearbox or a scaled evaporator is the culprit.

It's a longer haul from San Ramon down through 880 and 17, but a dead machine during business hours still gets pushed up the schedule same as anywhere closer.

Common repairs we do

What we close on the truck.

Prodigy control board faults. Scotsman's Prodigy line runs on a control board that reports fault codes, and a board that's failed or a sensor reading out of range will stop production and flash a code most staff can't interpret. We read the code, verify it against the actual sensor readings, and replace only the part that's actually bad.
Auger and gearbox wear on flake and nugget machines. The auger and gearbox that shave and push ice on flake and nugget machines take continuous mechanical load, and a grinding sound or slowing ice output usually means the gearbox is wearing out. We test motor draw before committing to a gearbox replacement, since sometimes it's a simpler bearing issue.
Scale buildup on cubers. Santa Clara Valley water runs moderately hard, and a Scotsman cuber that's skipped its descale schedule shows it first as slow harvest and undersized cubes, then a full stop. We descale, check the filter, and set a realistic maintenance interval for the local water.

Models we service

Scotsman product lines.

Prodigy ELITE modular cube ice machines
Brilliance gourmet ice (cube and nugget)
Meridian and undercounter ice machines
Flake and nugget ice machines
Remote air-cooled and water-cooled condenser units
Ice storage bins and dispensers

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Credited toward the repair.
Written

1 year parts and labor on the repair, 90 days on consumables. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Nearby cities

Scotsman service in neighboring cities.

More cities

Scotsman across our service area.

FAQ

Scotsman in Los Gatos questions, answered.

Do you have a relationship with Scotsman?

No factory relationship or certification, we service Scotsman as an independent shop. We'll give you an honest read on the fault and a written quote before any repair.
How soon can you get to Los Gatos?

We're a longer drive from our San Ramon base, but real outages during business hours jump the line and usually get same-day service. Open 7AM to 7PM, seven days. Call (925) 999-4095.
What's the diagnostic fee?

$99, credited toward the repair.

Need Scotsman service in Los Gatos?

Tell us what is broken. We will quote it.