My Hoshizaki cube head slowed way down. Is it scale or a part?

Usually scale on these, given Berkeley's cafe volume, but not always. We descale and check the water circuit first, then look at the water valve, float, and harvest cycle. We tell you straight whether a clean fixes it or a part needs replacing before we quote.

Are you a Hoshizaki authorized dealer?

No, we service Hoshizaki as an independent shop and don't claim factory authorization. We are Manitowoc-certified on ice machines, EPA 608 certified (#1279674151528), and R290 trained for the newer hydrocarbon units around West Berkeley.

Can you prioritize an outage during service?

Yes. Call (925) 999-4095, say it's down, and a dead Hoshizaki ice machine or a warm box goes to the front of the line. We run 7AM to 7PM, seven days, same number after hours.

HOSHIZAKI · BERKELEY

Service · All Hoshizaki Models

Hoshizaki Commercial Ice Machine Repair · Berkeley, CA

Hoshizaki KM cuber and prep-table repair for Berkeley's Gourmet Ghetto, Telegraph, and West Berkeley kitchens.

$99 diagnostic (credited toward the repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Hoshizaki in Berkeley

Hoshizaki refrigeration in Berkeley.

Berkeley runs one of the densest independent food scenes in the East Bay, and a lot of those kitchens lean on Hoshizaki. The restaurants around Shattuck and the Gourmet Ghetto, the late-night spots on Telegraph near campus, the cafes and small producers out in West Berkeley, all running KM cubers behind the bar and prep tables on the line. When the cold side goes down, these owners want someone who'll diagnose the unit, not a parts-changer guessing on the clock.

We service Hoshizaki as an independent shop, dispatched from San Ramon, seven days a week. The truck carries the parts that fail most on these machines, so a lot of Berkeley calls involve parts we usually stock. Diagnostic is $99, credited toward the repair, written quote first.

Common repairs we do

What we close on the truck.

KM cubers that stop harvesting. Berkeley's municipal water is softer than the deeper East Bay wells, but cafe and restaurant volume still scales any minerals fast. A KM head that never gets a descale starts making thin, cloudy cubes or stops harvesting. We clean and rebuild before we ever talk about a new machine. Most no-ice calls trace to scale, a stuck water valve, or a harvest cycle that won't complete.
Water pump failure around year seven. KM water pumps tend to give out around year seven. The bearing goes, you get a loud pump at startup, then an intermittent high-amp fault even while it's still making ice. We replace the whole pump assembly, not just the motor, because once the bearing fails the impeller usually cracks too. Replacing half of it is a callback waiting to happen.
Sushi case and prep-table drift. Berkeley has plenty of sushi counters, and Hoshizaki display cases run a discharge-air thermistor that drifts warm with age. A case meant for 33 ends up sitting at 41, which is a violation before service notices. We carry calibrated thermistors on the truck so it's a common repair with a part we usually stock.

Models we service

Hoshizaki product lines.

KM-series cube ice machines
Undercounter ice makers
Ice and water dispensers
Refrigerated prep and sandwich tables
Sushi display cases
Stackable flaker and crescent units

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Credited toward the repair.
Written

1 year parts and labor on the repair, 90 days on consumables. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Nearby cities

Hoshizaki service in neighboring cities.

More cities

Hoshizaki across our service area.

FAQ

Hoshizaki in Berkeley questions, answered.

My Hoshizaki cube head slowed way down. Is it scale or a part?

Usually scale on these, given Berkeley's cafe volume, but not always. We descale and check the water circuit first, then look at the water valve, float, and harvest cycle. We tell you straight whether a clean fixes it or a part needs replacing before we quote.
Are you a Hoshizaki authorized dealer?

No, we service Hoshizaki as an independent shop and don't claim factory authorization. We are Manitowoc-certified on ice machines, EPA 608 certified (#1279674151528), and R290 trained for the newer hydrocarbon units around West Berkeley.
Can you prioritize an outage during service?

Yes. Call (925) 999-4095, say it's down, and a dead Hoshizaki ice machine or a warm box goes to the front of the line. We run 7AM to 7PM, seven days, same number after hours.

Need Hoshizaki service in Berkeley?

Tell us what is broken. We will quote it.