My Hoshizaki cube head slowed way down. Is it scale or a part?

Scale is the most likely answer given typical counter volume, though we check rather than assume. The water circuit gets descaled and inspected first, and if that's not the fix, we move to the water valve, float, and harvest cycle. Either way, you get a straight answer on clean versus part before any quote.

Are you a Hoshizaki authorized dealer?

No. We're independent on Hoshizaki, no factory-authorization claim attached. What we do hold is Manitowoc certification on ice machines, EPA 608 (#1279674151528), and R290 hydrocarbon training for the newer units.

Can you prioritize an outage in Albany, and how far is that from San Ramon?

Yes. Call (925) 999-4095 and flag it as down, and a dead Hoshizaki machine or a warm box moves to the front of the queue. Albany is Alameda County, about forty to forty five minutes out via 580 to 24 to 80, sitting between our Berkeley and Richmond Inner East Bay stops. For a booked, non-emergency visit, we put the arrival time in writing.

HOSHIZAKI · ALBANY

Service · All Hoshizaki Models

Hoshizaki Commercial Ice Machine Repair · Albany, CA

Hoshizaki KM cuber and prep-table repair for Albany's Solano Avenue and San Pablo Avenue kitchens.

$99 diagnostic (credited toward the repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Hoshizaki in Albany

Hoshizaki refrigeration in Albany.

Albany packs a dense run of independent cafes and small restaurants along Solano Avenue, sharing that stretch with North Berkeley, plus more storefronts where San Pablo Avenue cuts through, and a lot of those kitchens lean on Hoshizaki. KM cubers sit behind small bar counters, and prep tables hold a tight line during the lunch rush. When the cold side goes down in a kitchen this size, the owner wants the actual fault, not a guess.

Hoshizaki work here is independent, run out of San Ramon seven days a week. Common failure parts for these machines ride on the truck, which is why most Albany calls involve parts we usually stock. The diagnostic is $99, credited toward the repair, and the written quote comes before anything else.

Common repairs we do

What we close on the truck.

KM cubers that stop harvesting. A busy Solano Avenue counter running on the same regional water supply as the rest of the inner East Bay scales a KM head fast if it skips descaling. Cubes come out thin and cloudy, or the machine stops harvesting entirely. We clean and rebuild before recommending a replacement, since the usual culprit behind a no-ice call is scale, a stuck water valve, or an incomplete harvest cycle.
Water pump failure around year seven. KM water pumps tend to fail around the seven-year mark. It starts as a loud pump on startup from a worn bearing, then progresses to an intermittent high-amp fault, sometimes while the machine is still cranking out ice. The full pump assembly gets replaced, not just the motor, since a cracked impeller usually follows a failed bearing, and skipping it just sets up a repeat visit.
Prep-table thermistor drift. Prep tables squeezed into Solano Avenue kitchens run the same discharge-air thermistor as Hoshizaki's display cases, and it drifts warm over time. A rail set to hold in the mid-30s can drift into the low 40s without anyone catching it during a busy shift. We usually stock the common repair parts, and we confirm timing after the on-site diagnosis.

Models we service

Hoshizaki product lines.

KM-series cube ice machines
Undercounter ice makers
Ice and water dispensers
Refrigerated prep and sandwich tables
Sushi display cases
Stackable flaker and crescent units

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Credited toward the repair.
Written

1 year parts and labor on the repair, 90 days on consumables. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Nearby cities

Hoshizaki service in neighboring cities.

More cities

Hoshizaki across our service area.

FAQ

Hoshizaki in Albany questions, answered.

My Hoshizaki cube head slowed way down. Is it scale or a part?

Scale is the most likely answer given typical counter volume, though we check rather than assume. The water circuit gets descaled and inspected first, and if that's not the fix, we move to the water valve, float, and harvest cycle. Either way, you get a straight answer on clean versus part before any quote.
Are you a Hoshizaki authorized dealer?

No. We're independent on Hoshizaki, no factory-authorization claim attached. What we do hold is Manitowoc certification on ice machines, EPA 608 (#1279674151528), and R290 hydrocarbon training for the newer units.
Can you prioritize an outage in Albany, and how far is that from San Ramon?

Yes. Call (925) 999-4095 and flag it as down, and a dead Hoshizaki machine or a warm box moves to the front of the queue. Albany is Alameda County, about forty to forty five minutes out via 580 to 24 to 80, sitting between our Berkeley and Richmond Inner East Bay stops. For a booked, non-emergency visit, we put the arrival time in writing.

Need Hoshizaki service in Albany?

Tell us what is broken. We will quote it.